About SNAP

What are my rights?

Project Bread's FoodSource Hotline

1.800.645.8333

Food assistance in 180 languages

Hotline Hours

Mon-Fri

8am-7pm

Sat

10am-2pm

Yellow Stars

What are your rights?

SNAP is a federal entitlement program. By getting SNAP,  you will not take benefits away from anyone else. As long as you meet the eligibility requirements, you have a legal right to receive SNAP. 

You also have a right to:

  • Have your application accepted by the Department of Transitional Assistance (DTA) right away. Only your name, address, and signature need to be complete in order for the DTA to accept your application.
  • If you are a child, you can have someone you trust fill out the application on your behalf as your Authorized representative. Download the Authorized Representative form.
  • Have your SNAP application processed within 30 days after you apply and get expedited SNAP benefits with seven days if you meet the guidelines. 
  • Apply if you are homeless. 
  • Prove your income, expenses, and identity in more than one way. 
  • Receive an interpreter from the DTA.
  • Get a written letter telling you whether or not you can get SNAP, how much you will get, and how long the benefits will last.
  • Be treated with dignity, consideration, and respect, and to be treated without discrimination due to race, sex, color, national origin, disability, religious creed, or political belief. 
  • Appeal any DTA decision you disagree with by calling Fair Hearings at 1-800-882-2017.

For more information contact Project Bread’s FoodSource Hotline at 1-800-645-8333.

Project Bread is an official SNAP Outreach Partner of The Department of Transitional Assistance (DTA).

As a SNAP Outreach Partner of DTA, Project Bread's role is to make it easier for people in Massachusetts to get SNAP and help anyone having trouble applying.