Using Food Stamps and Common Problems to Avoid

Using SNAP isn’t difficult, but it is sometimes confusing for those coming to the program for the first time. Below you’ll find some pointers on using SNAP, as well as some of the most common problems that people encounter.

Ultimately, the best way to find answers to your questions about SNAP, or to determine eligibility and apply, is to call Project Bread’s FoodSource Hotline at 1.800.645.8333. In addition to the information below, you can also check out our Frequently Asked Questions about SNAP.

• Once your application is approved, It can take up to 2 weeks to get your card in the mail.

• If you do not have a mailing address, you can still get SNAP benefits, but there are additional hurdles. EBT cards are traditionally mailed out after SNAP cases are approved. You will need to go in person to apply at a local Department of Transitional Assistance office, which have reopened for limited service, to receive a card.

• When you receive the card, you have to create a four digit personal identification number (PIN), just like a debit card PIN, before you can use the card. When you swipe the card for purchases at the store, you will be asked for the PIN. Instructions for setting up your PIN will come with your EBT card, but please call the DTA’s Assistance Line (877-382-2363) if you need help.

• Your card will recharge every month, meaning money will be automatically put on your card every month.

• You don’t have to spend the money all at once, it will roll over.

• You can shop at all major supermarkets like Star Market or Walmart, and thousands of small retailers also accept SNAP. You can even purchase food online from selected retailers.

If you have any questions about using your EBT card for the first time, call the FoodSource Hotline at 1.800.645.8333. If the EBT card is not functioning properly, contact DTA’s Assistance Line at (877-382-2363).

Project Bread’s FoodSource Hotline counselors are experts on SNAP, and they receive many of the same questions from users. Here’s answers to four that are frequently asked, but you can also find answers to other questions on our Frequently Asked Questions page.

• Can I get SNAP even if I’m working?

  Yes, you can still get SNAP if you’re working!

• Can I get SNAP if I own a home?

  Yes, you can still get SNAP if you own a home.

• Am I taking benefits away from someone else who needs them more?

  Anyone who is eligible for SNAP will receive their full benefit amount. SNAP is a government-guaranteed program which means you are not taking SNAP away from anyone else because everyone who is eligible for SNAP can get it.

• Can I get SNAP if I’m not a United States citizen?

  Many non-citizens are eligible for SNAP, call the FoodSource Hotline at 1.800.645.8333 and we can help you determine whether you’re eligible. We can help people in over 180 languages!

• I forgot my PIN, what do I do?

  If you forgot your PIN, or just want to change it to one that you would prefer, call the EBT Customer Service line using the number on the back of your card (800-997-2555). 

• How can I check the balance on my card?

  You can check the balance on your card by calling the EBT Customer Service number on back of the card (800-997-2555) and listen to your balance. You can also download the free DTA Connect Mobile App, from the Department of Transitional Assistance. You can find it at the link just given or on Google Play or the App Store.

• How long do I get benefits before I need to recertify?

  That depends, but the DTA will mail you paperwork when it’s time to recertify. They will also mail you a reminder notice to fill out paperwork as the due date gets closer. If you ignore this paperwork DTA will stop giving you your monthly benefits, so be on the lookout for be on the lookout for a large envelope from the DTA. Call the FoodSource Hotline at 1.800.645.8333 if you have more questions about recertification.