Project Bread’s FoodSource Hotline counselors can walk you through the SNAP application, but after it’s submitted, there’s a few more things to do before your benefits are approved and processed.
The second step after your initial application is a phone interview with the Department of Transitional Assistance (DTA) where they will give you a call and review your application with you over the phone. Currently, during the pandemic, most phone interviews have been waived. This means that if you submit all necessary documents to the DTA, they will NOT do an interview with you. However, if you are missing any needed documents, have an undetermined immigration status or, for many older adults, are claiming medical expenses, then DTA will reach out to interview you.
During the interview, a DTA caseworker should go over what documents you need to submit. After you submit your application, if you miss your interview, or would like to schedule one, you can call 877-382-2363 and request an interview.
The documents requested vary depending on the household situation.
The most common documents DTA may ask for are proof of identification for the head of household,current earned income, unearned income (ie. Pension, Rental income, and more), and proof of residency in Massachusetts. Our FoodSource Hotline counselors can help you determine what income should be reported and how.
Other optional documents that may be submitted are child care costs, legal obligations, and out of pocket medical costs (if eligible).
This can be done several ways:
Online through your account at www.DTAconnect.com
Through the DTAConnect mobile App for Smartphones
By mail to the DTA Document Processing Center, PO Box 4406, Taunton, MA 02780
By fax to the DTA Document Processing Center at (617) 887-8765
Dropping them off at your local DTA office - Office locator here
If using mail or fax, be sure to include a cover letter (link here!) and do not mail original copies
This can take up 30 days for processing. Most completed applications are processed within several weeks. If information is missing from the application or additional information is requested by DTA, this process may take longer.
Applicants will be notified of the DTA’s decision by text and a letter in the mail.
If approved, applicants who have requested an Electronic Benefits Transfer (EBT) card will be sent one in the mail within 10 business days of the date of their acceptance letter.
If you think you were wrongfully denied, you can also complete an appeal. Information on this process will be included with your denial letter.
The FoodSource Hotline is always here for you! If you have any questions about the SNAP application process or other food assistance programs, call us at 1.800.645.8333 or send us a chat message today.