Our Hotline Counselors can help you apply for SNAP over the phone. Every counselor has in depth knowledge of SNAP regulations and has the most accurate and up to date information on any recent changes. Counselors will take the time to examine your specific situation and help you find all the deductions that could increase your benefit amount. They will also keep in touch with you through the application process to provide information and assistance if needed.

Once your application has been received, a caseworker from the Department of Transitional Assistance (DTA) will call you to conduct an interview over the phone. Your caseworker is the person you will work with and send updates to until your application is complete.

You can submit verifications with your application or separately. You have 30 days to submit these documents to your DTA. These include:

1. A document showing your name and address

2. Social security numbers for all household members applying

3. Proof of income for the previous four weeks

4. For non-citizens: proof of legal non-citizen status

Additionally, these optional documented expenses may significantly increase your benefit amount:

1. Child and adult care expenses

2. Housing costs (rent or mortgage and utilities)

3. Out-of-pocket medical expenses (if age 60 or over, or disabled)

4. Child support payments being made to a child living outside of the household

You can upload your verifications online, mail copies (do not send originals), fax them, or bring them to your local DTA office.  

If you mail or fax the verifications be sure to include your name and the last four number of your social security number on each of the documents. Verifications should be sent to:

DTA
PO Box 4406
Taunton, MA 02760-9975

FAX NUMBER: 617-887-8765

Click here for helpful information and tips about submitting verifications.

Once all of the verifications have been received and the interview completed, DTA will determine your eligibility and send an approval or denial letter.

You may receive an EBT card in the mail right after you apply. Until the DTA processes and approves your application, you will not have any benefits on your card. Benefits are electronically transferred onto the card once the case is approved.

Click here for more information on what happens once you are approved.

If you have questions about how to apply for SNAP in Massachusetts, call Project Bread's FoodSource Hotline at 1-800-645-8333.

To get information from the DTA about your pending case, call the DTA Assistance Line at 1-877-382-2363.